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Waterman Membership Terms and Conditions

Security Deposits & Setup fees
  • No security deposit required.
  • No setup fees.
  • No access pass fee.
Contract terms / Membership
  • Memberships are issued at one per person, however a business may have multiple memberships registered under the one account.
  • All memberships are month-to-month.
  • Members may cancel at any time, however, there are no refunds available (Please refer to ‘membership cancellation’ for further details).
  • Members can start on the day subject to induction availability and must bring with them photo ID that will be sighted by a member of the Waterman team prior to their welcome.
  • Prior to members commencing their time with Waterman, new members are required to watch the online induction video series and read through all Waterman OH&S policies. Members will then be required to sign off on a contract that states all induction videos and OH&S documents have been reviewed and understood.
  • Members that have not undertaken the online induction process as stated above, will be required to complete the process before being welcomed into the centre.
  • Following the induction process, all new members must enrol for a mandatory welcome meeting with a Waterman community manager.
  • If a customer continues their membership beyond the month in which they sign up, the account will be credited a pro-rata dollar amount, calculated from their initial sign-up date.
  • If a customer continues their membership beyond the month in which they sign up, the customer’s credit allocation will not be reduced in the second month.
  • All contract terms and cancellation fees for additional products are applicable upon termination of the membership.
PAYG Billing
  • PAYG day rates and credit rates default to the lowest rate(s) as defined by the active products belonging to the contact on the account.
  • Daily billing is calculated per calendar day from 12am to 11:59pm. On the commencement of a new calendar day the billing systems will start a new day’s billing.
  • If a user accesses more than one site on the same billing day, the hourly rate will be calculated from the first time of entry in any site until last time of exit in any site on that day. If the sites have different PAYG day rates, the billed PAYG rate will be the highest rate of the visited sites.
Access Passes & Centre Access
  • By default, only one access pass is included with each Membership.
  • Each membership must be allocated to a unique user.
  • Primary users may register as many additional contacts as they like under the account, however each additional contact is required to purchase a separate membership if they wish to receive a separate access pass.
  • Each Access Pass is permitted to allow only 1 user into the centre. If a member swipes their Access Pass to enter more than once consecutively, the member will be billed a guest pass.
  • Spare passes are not permitted.
  • All members will receive the first hour of access, each day, for free. After this, members will be billed at the PAYG rate relevant to their membership level.
  • Access Passes allow entry to Waterman centres during business hours (Mon-Fri 9am-5pm) for
    Access and Virtual Office members, Extended Hours (Mon-Fri 8am-6pm) for Part-time Members, and All Hours (24/7/365) for Full-time Members.
  • Accessing the centre area outside of their provided hours will incur an Early or Late Access fee.
  • Hourly billing commences upon entry to the centre regardless of time of day.
  • Customers only receive a Waterman card not a building specific card.
Move in / Induction
  • Members can start immediately once payment is processed and induction has been completed. Access to the centre before induction is prohibited.
  • Photo ID is required to be sighted when collecting access passes. The customer must have completed the digital induction. Customer must sign off on induction before they receive access passes. Customer must book via online portal to collect their passes and meet community for a group community meet.
Multiple Memberships
  • Members can have multiple membership products on the same account. Day pass rates and credit rates default to the lowest rate(s) as defined by the active products on the account. Hours of access remain user-specific.
Guests & Sharing passes
  • Yes, additional guest day passes may be purchased. Refer to the product Critical Information Summary for pricing details. Guest hours of access are the same as the primary account holder. All guests must check in at reception prior to entering the centre. Members are responsible for their guests while in the centre.
  • Sharing access passes will result in immediate cancelation of the agreement with termination charges equivalent to the remainder of the agreement including VAS products. Upon termination, any outstanding balance owing on the account will be immediately charged.
  • All users are required to use their personal access pass when entering the building. Members must register their guests on waterman central and generate their guest’s unique user access passes. Tapping access pass multiple times on the turnstile to grant others entry will result in multiple access fees being charged.
  • Guests of members must always be supervised. Members are liable for any damages or incidentals caused by their guests during their visit to Waterman.
Loan Passes
  • If a member temporarily misplaces their access pass and requires a loan pass for the day, they can collect one from the Service desk. Loan passes are billed at a daily rate. If pass is not returned by COB same day a lost card fee applies.
Lost, misplaced or broken passes
  • Members must return their access pass on or before the final day of cancelation otherwise the customer will be charged a non-return fee, per pass. Refer to the Critical Information Summary for further details. Billing and system access will cease immediately upon cancelation. All services provided will end at 5pm on the final business day prior to cancellation date.
  • A fee may apply for access passes lost, stolen or not returned after cancellation. Customer is responsible for all charges and damages incurred due to a lost pass until the pass is reported lost. Members must report a lost pass immediately, failure to do so may result in charges. 
  • Members are responsible for all activity conducted with their pass until it is reported as lost.
Transferring Passes
  • Passes can be transferred from one user to another individual under the same ABN. A transfer fee will apply. Customer can only transfer once per month. Pass transfers from one business (ABN) to another are not permitted.
  • Passes can be transferred from one user to another individual under the same ABN.
  • Businesses may transfer one per pass per month (Businesses wishing to transfer more than one pass during the month must see the Waterman Service team for further details)
  • Pass transfers from one business (ABN) to another is not permitted.
  • The primary account holder is responsible for all activity conducted with all Access Passes on the account.
After Hours Access
  • Access Passes allow entry to Waterman centres during business hours (Mon-Fri 9am-5pm) for Access and Virtual Office members, Extended Hours (Mon-Fri 8am-6pm) for Part-time Members, and All Hours (24/7/365) for Full-time Members.
  • Accessing a Waterman centre outside of the provided hours of access will incur an Early or Late Access fee, in addition to the standard PAYG rate for usage.
  • If 24/7 access is required, members must purchase either the Full-time membership or the Night Owl Business Boost package. 
Forced Entry / Exit
  • Forced entry into the Collab area will result in cancelation of membership and members will be billed the full PAYG day Rate.
  • Leaving the Collab area without swiping your access pass will result in automatic maximum day fee and late access fees being charged.
Facilities and Spaces
  • Members are permitted to access all common spaces within a Waterman centre, which includes Waterman lounges, kitchens and break out spaces. Members are not required to book these spaces.
  • Waterman advise booking a meeting room to host meetings rather than have a meeting within a common space. This is because privacy cannot be guaranteed within the common space.
  • Under the OH&S guidelines, Waterman do not recommend extended use of business lounge areas as they are not classed as ergonomic spaces. Waterman takes no responsibility for injury sustained as a result from utilizing non-ergonomically spaces for extended periods of time.
Meeting Rooms & Premium Workstations
  • Meetings can be held in “common areas”. Members must understand and respect others right to use the spaces for their intended purpose. Members holding meetings in common areas have no right to exclusivity. Lounges are shared spaces and members must respect others rights to use them (Fair Play policy).
  • Business Lounges & Collab areas are not exclusive and cannot be reserved 
  • Members are not permitted to leave belongings unattended in the collab or lounge areas. Belongings left unattended will be stored at reception. Storage fees may apply
  • Meeting rooms must be booked at all times.
  • Meeting rooms must be returned to original condition after use, cleaning fees may apply for rooms not returned to original condition
  • Damage to meeting rooms including AV equipment and furniture will be billed to the members account and the agreement may be terminated.
  • All rubbish must be removed from rooms after use, cleaning fees may apply for removal of rubbish, cleaning of adhesives from walls and glass, cleaning of spills or stains
  • Using meeting rooms longer than the period they have been booked for will result in excess usage charges equivalent to the additional use of the room plus an admin fee.
  • Members need to be respectful of other members access to meeting rooms and ensure they vacate the room on time. Failure to vacate a room will result in additional usage charges equivalent to the value of the affected members booking plus an admin fee.
  • Use of meeting rooms without bookings will result in usage fees and/or termination of your agreement.
Meeting Room Cancellation
  • Bookings can be cancelled at any time.
  • Cancellations are refunded in the form of credits if the booking is cancelled before the notice period detailed below.
  • A 5-minute cancellation window applies to all bookings when first booked which allows the user to cancel the booking and receive a refund of credits. The cancellation window applies to all bookings regardless of the notice period. Refunds are refunded as credits
  • Transactions for the purchase of additional credits are not refundable
  • Credits purchased in addition to your monthly included credits do not expire.
  • Your monthly allocated credits expire at the end of each month.
  • Any booking made for a future month must be cancelled in the month you made the booking to be eligible for a refund; on the condition it is cancelled before the notice period.
Notice Periods:
  • Economy Rooms: 24 hours
  • Standard Rooms: 24 hours
  • Deluxe Rooms: 72 hours
  • Premium Rooms: 72 hours
  • Function Rooms: 72 hours
Meeting Room Cancellation
  • Bookings can be cancelled at any time.
  • Cancellations are refunded in the form of credits if the booking is cancelled before the notice period detailed below.
  • A 5-minute cancellation window applies to all bookings when first booked which allows the user to cancel the booking and receive a refund of credits. The cancellation window applies to all bookings regardless of the notice period. Refunds are refunded as credits
  • Transactions for the purchase of additional credits are not refundable
  • Credits purchased in addition to your monthly included credits do not expire.
  • Your monthly allocated credits expire at the end of each month.
  • Any booking made for a future month must be cancelled in the month you made the booking to be eligible for a refund; on the condition it is cancelled before the notice period.
International Members

  • Members must be an ABN or ACN holder or be an Australian Resident.

Mail Collection / Sorting
Access members
 
  • Mail Handling fees apply for all mail received. Members can purchase our Virtual Office package for reduced mail handling fees.
  • If the member does not have one of our mail packages they are not permitted to list Waterman as their Business address.

Part-time & Full-time Members

  • Business address and virtual mailbox is included in the membership fee. Mail Handling fees apply for mail received, at the same rate as the Virtual Office package.
Business Address
Access and Virtual Office members
 
  • Members cannot list Waterman sites as their business address or mailing address unless they subscribe to our Virtual Office or Virtual Office Plus package. All google listings mail will be retuned to sender unless the member has subscribed to the Virtual Office or mailbox Package. Upon cancelation of the mailbox product Waterman service will remove the google listing immediately.

Part-time & Full-time Members

  • Business address and mailbox is included in the membership fee.
Parking
  • Parking is available at a PAYG rate subject to availability at Caribbean Business Park.
  • Parking subscriptions are available at the Caribbean and Narre Warren centres and subject to availability and an additional cost. Parking at Chadstone if free for both members and guests.
Printing
Access and Virtual Office members will receive a 10% discount on printing within the centre, Part Time and Full Time Members will receive 20% off their printing as a standard inclusion.

 

Network Access & WiFi
Access and Virtual Office members

 

  • Unlimited 100Mbps Wi-Fi is included during access hours. See Technical T&Cs for further information.

Part-time & Ful-time Members

  • Unlimited 300Mbps Wi-Fi is included during access hours. See Technical T&Cs for further information.
Waterman Member Directory
  • Access and Virtual Office members have view only access. A listing in the directory can be purchased (See VAS). Limited to 3 referrals per day.
  • Part-time and Full-time Members have full access. No limit to number of referrals per day.
Reception service
  • Access and Virtual Office members are provided with Bronze Reception Services. This is a PAYG reception service. Members are sent an email and text message when their client arrives. Members are billed at the pay as you go rate per notification (email and text).
  • Part-time and Full-time Members are provided with Silver Reception Services. Members are sent an email and text message when their client arrives. No notification fee applies.
Payment Methods
  • Memberships may be purchased using a credit card only.
Pausing Membership
  • Waterman does not allow members to pause their membership at any time. If a member is looking to pause their membership, they will be required to cancel their membership and then sign up once they are ready to reactivate their account.
Account Reactivation
  • Deactivated accounts will not be required to pay a reactivation fee. However, Waterman reserves the right to refuse service to members with poor credit history
Membership Cancellations
  • Notice to cancel may be given at any time. No pro-rata refund will be provided. If a customer cancels mid-month the customer will not be refunded for the remainder of the month. If a customer is cancelling product or service for which they have a contract of specified duration, cancellation fees will apply.
  • Any Waterman credits or future meeting room bookings will be forfeited when the related Membership is cancelled.
Refunds – There will no refunds granted for the Membership.
  • Upon cancellation, members must return their access pass on the day to avoid incurring the lost/stolen/broken fee.
  • Upon cancellation, members will also be charged on the spot for any outstanding charges made to their account.
VAS Cancellations
  • All contract terms and cancelation fees for additional products are applicable upon termination of the membership. A member must maintain an active membership to access their VAS.
  • Please note that business boosts where the minimum contract term has been met can be cancelled during the month, however, will be charged to the end of that month.
No Warranty as to Suitability

  • The Client agrees and acknowledges that: (a)The Waterman Business Centres, or anyone acting on behalf of The Waterman Business Centres, has not made any representation or warranty as to the suitability or adequacy of the product, the Services or the Furniture and Equipment; and (b) it occupies the product and uses the Services and the Furniture and Equipment at its sole risk.

Indemnity

  • The Client indemnifies The Waterman Business Centres, and each person claiming through The Waterman Group, against any liability or loss arising from, and costs incurred in connection with:

    (a) the Client’s act or omission or that of its employees, contractors, agents, customers or visitors;

    (b) a breach of this Agreement. The Client must pay or reimburse The Waterman Business Centres all costs (including solicitors’ costs on an indemnity basis) incurred by The Waterman Business Centres by reason of the Client’s breach of the Agreement. The client is required to always maintain appropriate public liability and property damage cover. The client is required to provide a certificate to verify this cover.

Waterman Amendments
  • Waterman Business Centres reserves the right to make amendments of changes to the membership product with a minimum of 30 days’ notice.
Mailbox
  • Waterman is not responsible for third party directory listing such as Google, Yahoo or Bing accepting or denying use of a member’s mailbox as a primary business address on their directory.
  • A mailbox must be purchased in order to receive mail at the centre of your choice. All mail addressed to a member without the inclusion of a mailbox will be rejected by our front of house team.
  • Mailboxes at the centre of your choice are subject to availability and Waterman reserves the right to reject a customer’s order at our discretion.
  • Upon cancellation of a mailbox (or a product including a mailbox) the member must remove all listings of the address immediately. Failure to remove the address will result in a pay as you go fee for all mail received as a mail handling fee.
Business Phone Number

A business phone number will be provided based on the home location of the member will be given on the purchase of a Business Boost with this inclusion. Unlimited standard mobile and national calls are included; however, users must purchase a soft phone or handset in order to make outgoing calls. 1300 and other special numbers not included in unlimited calls and are charged at an additional rate.

All incoming calls will be automatically forwarded to a phone number of your choice, provided the call is being forwarded to a standard Australian number.

Phone numbers at the centre of your choice are subject to availability and Waterman reserves the right to reject a customer’s order at our discretion.

 

Virtual Reception & Office Plus Package

 

A member of our local service team will answer your phone calls with the ability to transfer the call to you or take a message as required.

Incoming calls are charged at the pay as you go rate, calculated to the nearest second.

One business name is allowed per phone number, an additional phone number must be purchased if another business name is used.

Members must provide a phone answering script and the contact details of the recipient. Call transfers will only be made to listed members. If a member wishes to transfer a call to an unlisted contact, an additional membership may be purchased to have the contact listed.

A Waterman phone number is required in order to take this package. If a Waterman number is already owned, it can be used in conjunction with this package.

 

Virtual Office Package - Terms of Discount
  • Applies only to non-existing Waterman members
  • A once-off discount after which the full price applies and contract transitions to month-to-month
  • Doesn’t apply to any additional products added to account
Credit Inclusions

No credits are included as standard on a Waterman Membership. If a Business Boost with credits as an inclusion is purchased, these credits will automatically be applied to the member’s account every month. Unused credits will not roll over in to the next month, they will expire, and the new credits will be applied.

Credits which are issued as a refund are non-expiring and will roll over to the next month if unused.

Product Compatibility

Members cannot have a workspace product and a membership product on the same account. Day pass rates and credit rates default to the lowest rate(s) as defined by the active products on the account.

Payment Authorisation

By accepting the terms and conditions prior to your payment, you authorise Waterman Business Centre to process the initial membership payment, an automatic monthly direct debit until you cancel your membership.

Your membership will commence as soon as your subscription is processed, and you have undertaken your online and in person induction.

Your subscription will automatically renew each month without notice until you cancel your membership. By accepting the terms and conditions, you authorise Waterman Business Centres to debit you:

The cost of your monthly membership plus any taxes (GST) as all pricing displayed is GST exclusive.

Any additional products purchased during your billing month, such as Business Boosts additional meeting room bookings the cost of events or donations that you have added to your monthly billing.

Any once off fees or charges for cleaning or damages done to Waterman Business Centres property as a result of your or any visitor’s (client, family, friend, acquaintance) actions whilst in any Waterman Centre. You will be notified of any changes made to your account that are of this nature.

Any reoccurring charges will be debited from your account until you cancel your membership through returning your pass to our reception team or paying the fee for a lost pass.

If your initial payment is revoked, your membership will be terminated. We reserve the right to reject your membership subscription at any time.

Your Obligations

It is your responsibility to ensure that there are sufficient clear funds in your available bank account to allow a direct debit.

It is your responsibility to notify Waterman Business Centres of any changes made to your billing details.

It is your responsibility to check your account statements to verify that the amounts debited from your account are correct and to notify Waterman Business Centres if you believe that you have been billed incorrectly. To do so, please email accounts@waterman.com.au for clarification.

Waterman Business Centres will not refund past membership payments, business boost or additional credits if the membership holder fails to notify us in the event of a cancellation.

It is your responsibility to collect your access pass and attend an induction prior to using the centre. Waterman will process the charge at the time at which you have completed our online sign up form.

Outstanding charges upon cancellation of membership

Upon the cancellation of your membership, we reserve the right to settle any charges that have been incurred during the month to your bank account. These charges include additional Waterman credits, the outstanding contacted amount to any purchased business boost (all of which have a 6-month minimum commitment term), event ticket or donation contributions made during the month.

Your obligations to stand as a membership holder until your final charges are settled. You accept and understand that cancelling your card that Waterman charges without notifying us is a failure to uphold your agreed upon obligations as stated in the terms and conditions. Failure to uphold your agreed to obligations will result in Waterman pursuing action to retrieve the outstanding funds owed to us.

Fair Play

All members are subject to Waterman’s Fair Play policy, which relates to usage of all areas of any Waterman Business Centre.

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