The terms “our”, “we”, “us” in this document refer to the entity WATERMAN BUSINESS CENTRES PTY LTD.
It is important to us that our all customers have fair access our products and services. Because of this, you must follow our Fair Play Policy when you use any of our products and services where you do not hold an exclusive license agreement for use.
Our Fair Play policy is intended to ensure that our customers do not use our products and services in an excessive, unreasonable, exploitive or fraudulent manner or in connection with equipment that has not been approved by Waterman Business Centres.
Such usage may impact the reliable operation of our products and services, our ability to provide said products and services and/or the customer experience of the other members using said products and services. Legitimate use of our services for their intended purposes for which they are supplied to you will not breach our Fair Play Policy.
We will enforce our Fair Play Policy where we reasonably consider that you have used our products and services in a way that is excessive, exploitive, fraudulent or unreasonable.
2.1 General Product and Services
(a) Unless you hold a license for exclusive use of a product or service you must not use any of our products or services in a way that is excessive, exploitive, fraudulent or unreasonable.
2.2 Technical Products and Services
(a) You must not use any of our data and voice services in a way that is excessive, exploitive, fraudulent or unreasonable.
(b) We consider it excessive, exploitive, fraudulent or unreasonable where you use a data and voice service in a manner that
(i) impacts the network performance and/or customer experience, and/or
(ii) jeopardises the digital security of our customers.
3.1 What we can do if you breach our Fair Play Policy
If we reasonably believe that you are in breach of this Fair Play Policy we can:
(a) Require that you can change or upgrade your product to another product
(b) Cancel or limit your right to use a product or service offer without telling you before we do so;
(c) Suspend or cancel your products and services which have been misused by telling you in writing 30 days before we do so.
3.2 Termination Charges & Penalty Fees
(a) If we believe on reasonable grounds that you are in breach of this Fair Play Policy, you must pay the cancelation charges applicable for any product or services we have cancelled or suspended as a result of the breach.
(b) If we believe on reasonable grounds that you are in breach of this Fair Play Policy, you will be required to pay any costs which arise from damages or loss incurred due to the excessive, exploitive, fraudulent or unreasonable activity.