Waterman Turnstiles FAQs

Welcoming My Guests to Waterman

How do I welcome my guests through the turnstiles?

For guests who will be working from our centre for the day, generate and distribute a QR code from Waterman Central that they can use to make their way into Waterman.

For those you’d like to personally greet and sendoff, simply use your Waterman access pass to swipe them in/out first, and then swipe yourself in/out after.

What is the difference between the two methods of giving my guest access to the centre?

The QR codes come accompanied with guest wifi credentials and can be distributed ahead of their arrival.

However, you may find using your own access pass simpler for occasions such as meetings.

How do I generate a QR code for my guest?

You can generate guest QR codes on Waterman Central.

What should I do with my guest QR code?

Once you’ve generated your QR code, feel free to distribute it to your guests ahead of time via email or mobile. The barcode scanners by the turnstiles have been optimized to scan the codes off both paper and mobile.

Do I need to generate one guest QR code for each guest?

No, you don’t. For your convenience, the same QR code can be used by multiple guests to visit you at Waterman.

Do I need to generate a guest QR code each time a guest visits me?

The same QR code can be reused by a regular guest if it is still active in Waterman Central. You have full control of the expiry dates and may choose to add or delete passes any time you want.

Is there a limit on the number of QR codes I can generate on Waterman Central?

Yes. There is a default limit on the number of active guest QR codes on your account.

Loan Passes

If a member temporarily misplaces their access pass and requires a loan pass for the day, they can collect one from the Service desk. Loan passes are billed at a daily rate. If pass is not returned by COB same day a lost card fee applies.

Other questions about access

I lease an office and have retail customers who may not inform me before they visit. What do I need to do?

Reach out to your local site team  for a special arrangement. Remember that your customers are your responsibility, and you are liable for their actions. We encourage you to accompany them in our centre at all times.

I need to bring my children to work sometimes. How does this apply to them?

We understand your situation and have set aside free Child Passes at reception for under-12’s to be able to follow you into our centre free of charge.

I forgot to bring my pass with me. What should I do?

You may request a Loan Day Pass from reception for $15 (excl. GST) that will need to be returned before you head home. Please allow up to 40 minutes of processing time. A non-return fee of $100 (excl. GST) applies.

Will I be locked out if I leave my pass in the centre and exit the turnstiles?

You will always need your access pass to exit the turnstiles so this should not happen. Same way in, same way out.

What happens if I swipe another member or their guest IN?

We ask that you refrain from doing this as this helps us keep the centre secure. Importantly, the member or guest you let in will be attributed to you and a Guest Pass may be automatically added to your account.

What happens if I swipe another member or their guest OUT?

We ask that you refrain from doing this as you may unintentionally cause another member to wrongly purchase an additional Guest Pass. This applies when the turnstiles record that you have multiple guests in our centre at the same time.

Guest Pass Billing (not applicable to office members)

What’s the difference between a Guest Pass and a guest QR code?

Guest QR codes are not Guest Passes, they simply link to each other.

QR codes are what you generate from Waterman Central to allow your guests to pass through the turnstiles. They serve the purpose of giving your guests access to our centre.

Guest Passes refer to a billed item automatically added to your account according to the total number of guests present behind the turnstiles at the same time.

Does swiping a guest in with my access pass purchase a Guest Pass?

Yes. You have the flexibility of using your own access pass or generating a QR code to give your guests access to Waterman. Each has their own benefits depending on your needs and preferences.

How much does a Guest Pass cost?

A Guest Pass costs $35 (excl. GST) per day, applicable from Monday-Friday, 9am-5pm.

What happens if my guest stays past their access hours?

An additional after-hours fee of $35 (excl. GST) will apply if your guest chooses to stay in our centres outside of the included hours of usage.

When is a Guest Pass actually billed to my account?

A Guest Pass is only billed to your account when your guest passes through the turnstiles, NOT when you generate them on Waterman Central.

A Guest Pass has already been purchased for the day, can it be reused by a different guest of mine?

Yes, only if both of your guests are visiting you at different times.

For example, if Tom visits you in the morning using a QR code, a Guest Pass is automatically added to your account. If Tom leaves and Jerry visits you with a different QR code, the already purchased Guest Pass will automatically be reused.

Multiple Guest Passes will be purchased if you have multiple guests visiting you at the same time.

Will my guests need a Guest Pass to use a meeting room that I’ve already paid for?

Guest Passes are only needed for meeting rooms behind the turnstiles and will be billed on top of your room booking.